Spa celebrates quadruple award win
A prestigious Manchester-based spa has won four awards across three separate ceremonies.
The Spa at The Midland received two runners up titles at the 2018 British Hair and Beauty Awards, winning Silver for the acclaimed Spa of The Year award, while Helena Grzesk, Spa Director, was awarded Bronze for Manager of the Year 2018.
The spa also won Luxury Urban Escape (Europe) at the World Luxury Spa and Restaurant Awards, and scooped a runner's up position at the Luxury Lifestyle Magazine Readers' Travel Awards for the Best Spa and Wellness Hotel category.
“Rewarding the team for little acts of kindness, such as surprising a guest with a glass of champagne on a special occasion, or specifically remembering the way a guest likes their massage, has gone a long way,” reflects Helena. “From celebrating name mentions on TripAdvisor to having regular team socials, we create a positive atmosphere in the spa which allows for better relationships to be developed with guests.”